:root {
  --ink: #111a24;
  --ink-soft: #4a5a6b;
  --line: #d7dfe8;
  --line-strong: #aebccb;
  --page: #f4f6f9;
  --panel: #ffffff;
  --brand: #0e1116;
  --accent: #146b5a;
  --accent-ink: #ffffff;
  --accent-soft: #e4f3ee;
  --focus: #3b9c89;
  --warn-soft: #fff6e0;
  --warn-line: #ecd08a;
  --error: #a3261b;
  --error-soft: #fdecea;
  --ok: #146b5a;
  --radius: 10px;
  color-scheme: light;
  font-family: Inter, system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 16px;
  line-height: 1.5;
  color: var(--ink);
  background: var(--page);
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--page); }
[hidden] { display: none !important; }
h1, h2, h3 { line-height: 1.2; margin: 0; letter-spacing: -0.01em; }
h1 { font-size: 1.9rem; }
h2 { font-size: 1.45rem; }
h3 { font-size: 1.05rem; }
p { margin: 0; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.skip { position: absolute; left: -999px; top: 8px; background: #fff; padding: 8px 12px; border-radius: 6px; z-index: 10; }
.skip:focus { left: 8px; }
.muted { color: var(--ink-soft); }
.small { font-size: .9rem; }
.eyebrow { font-size: .8rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--accent); margin-bottom: 4px; }

/* Header */
.topbar { background: var(--brand); color: #fff; display: flex; align-items: center; gap: 16px; padding: 0 max(16px, calc((100vw - 1120px) / 2)); min-height: 64px; }
.logo { display: block; height: 18px; width: auto; }
.product { font-size: .85rem; color: #aab4bf; padding-left: 16px; border-left: 1px solid #333c47; }
.account { margin-left: auto; display: flex; align-items: center; gap: 14px; min-width: 0; }
.account-email { font-size: .875rem; color: #cfd6de; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

main { max-width: 1120px; margin: 0 auto; padding: 40px 16px 64px; }

/* Controls */
button, input, select, textarea { font: inherit; color: inherit; }
.button { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 44px; padding: 0 16px; border-radius: 8px; border: 1px solid var(--line-strong); background: var(--panel); font-weight: 600; font-size: .95rem; cursor: pointer; white-space: nowrap; }
.button:hover { border-color: var(--ink-soft); }
.button:disabled { opacity: .55; cursor: not-allowed; }
.button[aria-busy="true"] { cursor: progress; }
.button-primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.button-primary:hover { background: #0f5a4b; border-color: #0f5a4b; }
.button-dark { background: transparent; color: #fff; border-color: #3a4552; min-height: 38px; }
.button-dark:hover { border-color: #8a96a3; }
.button-quiet { border-color: transparent; background: transparent; color: var(--accent); padding: 0 10px; }
.button-quiet:hover { border-color: var(--line); }
.button-wide { width: 100%; }
.align-start { align-self: flex-start; }
input, select, textarea { width: 100%; min-height: 44px; padding: 10px 12px; border: 1px solid var(--line-strong); border-radius: 8px; background: #fff; }
textarea { resize: vertical; min-height: 88px; }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; }
input:focus, select:focus, textarea:focus { outline: 3px solid var(--focus); outline-offset: 1px; border-color: var(--accent); }
.field { display: flex; flex-direction: column; gap: 6px; min-width: 0; border: 0; padding: 0; margin: 0; }
.label { font-size: .9rem; font-weight: 600; padding: 0; }
.hint { font-size: .85rem; color: var(--ink-soft); }
.heard { font-size: .85rem; color: var(--ink-soft); }
.heard strong { font-weight: 600; }
.error-text { font-size: .875rem; color: var(--error); font-weight: 600; }
[aria-invalid="true"] { border-color: var(--error); background: var(--error-soft); }
.stack { display: flex; flex-direction: column; gap: 18px; }
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 24px; }

/* Sign in */
.login { max-width: 440px; margin: 24px auto 0; display: flex; flex-direction: column; gap: 18px; }
.lead { color: var(--ink-soft); font-size: 1.05rem; }
.notice { padding: 12px 14px; border-radius: 8px; background: var(--error-soft); color: var(--error); font-weight: 600; }
.notice.info { background: var(--warn-soft); color: var(--ink); border: 1px solid var(--warn-line); }
.state { text-align: center; padding: 64px 0; }

/* Requests page */
.page-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; margin-bottom: 16px; flex-wrap: wrap; }
.business-picker { width: 260px; }
.callout { background: var(--warn-soft); border: 1px solid var(--warn-line); border-radius: 8px; padding: 12px 14px; margin-bottom: 20px; }
.callout-small { font-size: .9rem; margin-bottom: 0; }
.toolbar { display: flex; flex-wrap: wrap; gap: 16px; align-items: flex-end; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; margin-bottom: 12px; }
.search { flex: 1 1 260px; }
.date-period { flex: 0 1 210px; }
.inquiry-type { flex: 1 1 220px; min-width: 0; }
.custom-dates { display: flex; flex-wrap: wrap; gap: 12px; }
.custom-dates .field { flex: 1 1 150px; min-width: 0; }
.date-hint, .date-error { flex-basis: 100%; margin: 0; }
.date-error { color: var(--error); }
.toolbar-actions { display: flex; gap: 8px; margin-left: auto; }
.segmented { display: inline-flex; border: 1px solid var(--line-strong); border-radius: 8px; overflow: hidden; }
.segmented button { min-height: 44px; padding: 0 14px; border: 0; border-right: 1px solid var(--line); background: #fff; font-weight: 600; font-size: .9rem; cursor: pointer; white-space: nowrap; }
.segmented button:last-child { border-right: 0; }
.segmented button[aria-pressed="true"] { background: var(--ink); color: #fff; }
.segmented .count { font-weight: 500; opacity: .75; margin-left: 4px; }
.mailbox-views { margin-bottom: 16px; }
#listStatus { min-height: 1.5em; margin: 4px 2px 8px; }

.records { display: flex; flex-direction: column; gap: 10px; }
.request { width: 100%; text-align: left; display: grid; grid-template-columns: minmax(180px, 1.2fr) 2fr auto; gap: 8px 24px; align-items: center; padding: 16px 20px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); cursor: pointer; font: inherit; color: inherit; }
.request:hover { border-color: var(--line-strong); box-shadow: 0 1px 3px #0f1a2614; }
.request > div { min-width: 0; overflow-wrap: anywhere; }
.request-name { font-weight: 700; font-size: 1.05rem; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.request-sub { color: var(--ink-soft); font-size: .9rem; }
.request-what { font-weight: 600; }
.request-side { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.tag { font-size: .75rem; font-weight: 600; padding: 2px 8px; border-radius: 999px; background: #eef1f5; color: var(--ink-soft); }
.badge { font-size: .8rem; font-weight: 700; padding: 4px 10px; border-radius: 999px; white-space: nowrap; }
.badge-new { background: var(--accent); color: #fff; }
.badge-contacted { background: #e5eefc; color: #1e4c8f; }
.badge-closed { background: #eceff3; color: #56616d; }
.empty { background: var(--panel); border: 1px dashed var(--line-strong); border-radius: var(--radius); padding: 40px 20px; text-align: center; display: flex; flex-direction: column; align-items: center; gap: 12px; }
.empty h2 { font-size: 1.15rem; }
.empty.error { border-style: solid; border-color: #efc2bd; background: var(--error-soft); }

/* Request dialog */
dialog { width: min(640px, calc(100% - 32px)); max-height: calc(100dvh - 48px); padding: 0; border: 0; border-radius: 14px; color: var(--ink); box-shadow: 0 20px 60px #0f1a2640; }
dialog::backdrop { background: #0e111699; }
dialog form { display: flex; flex-direction: column; max-height: calc(100dvh - 48px); }
.dialog-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; padding: 20px 24px 16px; border-bottom: 1px solid var(--line); }
.dialog-head h2 { overflow-wrap: anywhere; }
.dialog-body { overflow-y: auto; padding: 20px 24px; display: flex; flex-direction: column; gap: 24px; }
.dialog-foot { display: flex; align-items: center; gap: 12px; padding: 14px 24px; border-top: 1px solid var(--line); background: #fbfcfd; flex-wrap: wrap; }
.dialog-foot .button-primary { margin-left: auto; min-width: 150px; }
.save-status { font-size: .9rem; font-weight: 600; flex: 1 1 200px; }
.save-status.is-saving { color: var(--ink-soft); }
.save-status.is-saved { color: var(--ok); }
.save-status.is-error { color: var(--error); }
.save-status.is-dirty { color: var(--ink-soft); font-weight: 500; }
.block { display: flex; flex-direction: column; gap: 14px; }
#correctView { margin: 0; padding: 16px; border: 1px solid var(--line); border-radius: var(--radius); background: #fbfcfd; min-width: 0; }
.block-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.facts { display: grid; grid-template-columns: 150px 1fr; gap: 12px 16px; margin: 0; }
.facts dt { color: var(--ink-soft); font-size: .9rem; padding-top: 1px; }
.facts dd { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.facts dd .heard { display: block; margin-top: 2px; }
.facts a { color: var(--accent); font-weight: 600; }
.choices { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; }
.choice { position: relative; display: flex; flex-direction: column; gap: 2px; padding: 10px 12px; border: 1px solid var(--line-strong); border-radius: 8px; cursor: pointer; }
.choice input { position: absolute; opacity: 0; width: 1px; height: 1px; min-height: 0; }
.choice-title { font-weight: 700; }
.choice-help { font-size: .8rem; color: var(--ink-soft); }
.choice:has(input:checked) { border-color: var(--accent); background: var(--accent-soft); box-shadow: inset 0 0 0 1px var(--accent); }
.choice:has(input:focus-visible) { outline: 3px solid var(--focus); outline-offset: 2px; }

@media (max-width: 720px) {
  main { padding-top: 24px; }
  h1 { font-size: 1.6rem; }
  .product { display: none; }
  .account-email { display: none; }
  .business-picker { width: 100%; }
  .toolbar { flex-direction: column; align-items: stretch; }
  .search { flex: none; }
  .date-period { flex: none; }
  .inquiry-type { flex: none; }
  .segmented { display: grid; grid-template-columns: repeat(4, 1fr); }
  .mailbox-views { grid-template-columns: repeat(2, 1fr); }
  .segmented button { padding: 0 6px; font-size: .85rem; }
  .segmented .count { display: block; margin: 0; }
  .toolbar-actions { margin-left: 0; }
  .toolbar-actions .button { flex: 1; }
  .request { grid-template-columns: 1fr; padding: 14px 16px; }
  .request-side { flex-direction: row-reverse; justify-content: space-between; align-items: center; }
  dialog { width: 100%; max-width: none; height: 100dvh; max-height: none; margin: 0; border-radius: 0; }
  dialog form { height: 100dvh; max-height: none; }
  .dialog-head, .dialog-body, .dialog-foot { padding-left: 16px; padding-right: 16px; }
  .dialog-body { flex: 1; }
  .facts { grid-template-columns: 1fr; gap: 2px; }
  .facts dd { margin-bottom: 12px; }
  .field-row { grid-template-columns: 1fr; }
  .choices { grid-template-columns: 1fr; }
  .dialog-foot .button-primary { width: 100%; margin-left: 0; }
}

/* ---------- Inbox organisation (added 2026-09-22) ---------- */
.summary { font-weight: 600; color: var(--ink-soft); margin: -8px 0 16px; }
.day-heading { font-size: .8rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-soft); margin: 14px 0 0; }
.day-heading:first-child { margin-top: 0; }

/* ---------- What was said (call transcript) ---------- */
.transcript summary { display: flex; align-items: center; gap: 12px; cursor: pointer; }
.transcript summary h3 { display: inline; }
.transcript .hint { margin-top: 10px; }
.turns { display: flex; flex-direction: column; gap: 8px; margin-top: 12px; max-height: 320px; overflow: auto; padding-right: 4px; }
.turn { display: grid; grid-template-columns: 100px 1fr; gap: 10px; font-size: .95rem; }
.turn-who { font-weight: 700; font-size: .8rem; color: var(--ink-soft); padding-top: 3px; text-transform: uppercase; letter-spacing: .04em; }
.turn-caller .turn-who { color: var(--accent); }
.turn-text { white-space: pre-wrap; overflow-wrap: anywhere; }
@media (max-width: 560px) { .turn { grid-template-columns: 1fr; gap: 2px; } }
.transcript summary::after { content: 'Show'; margin-left: auto; font-size: .85rem; font-weight: 600; color: var(--accent); }
.transcript[open] summary::after { content: 'Hide'; }

/* Bulk selection: checkboxes and request detail buttons are separate controls. */
.bulk-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 16px; padding: 12px 16px; margin-bottom: 12px; border: 1px solid var(--line); border-radius: var(--radius); background: var(--panel); }
.bulk-actions .hint { flex-basis: 100%; }
.select-all { display: inline-flex; align-items: center; gap: 10px; min-height: 44px; cursor: pointer; }
.select-all input, .request-select input { width: 20px; height: 20px; min-height: 20px; padding: 0; accent-color: var(--accent); cursor: pointer; }
.request-row { display: flex; align-items: stretch; border: 1px solid var(--line); border-radius: var(--radius); background: var(--panel); }
.request-row .request { flex: 1; min-width: 0; border: 0; border-radius: 0 var(--radius) var(--radius) 0; }
.request-select { display: flex; align-items: center; justify-content: center; flex: 0 0 48px; cursor: pointer; border-right: 1px solid var(--line); }
.request-row.is-selected { border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent); }
.request-row.is-selected .request-select { background: var(--accent-soft); border-radius: var(--radius) 0 0 var(--radius); }
@media (max-width: 720px) { .bulk-actions .select-all { flex-basis: 100%; } .request-select { flex-basis: 44px; } }

/* Shared calls and requests navigation. */
.section-tabs { margin: 0 0 18px; width: fit-content; }
.section-tabs button { padding: 12px 20px; font-weight: 650; }
#callAudio { width: 100%; margin: 10px 0 16px; }
.call-reference { overflow-wrap: anywhere; }
.linked-request { text-align: left; justify-content: flex-start; }